So glad I called them!
“I have a Mitsubishi 'split' heat/ AC unit that has been inconsistently working. I put out an 'ask' on a neighborhood FB page- McGinley was recommended. I called and was surprised when an AI assistant took the call and booked me an appointment. Apparently, AI isn't so smart b/c Ryan, from the office, called to tell me AI had overbooked me. We set up another appointment. Meantime, they had a cancellation and fit me in sooner. Ryan is very nice, helpful and aims to please his customers! He sent over Charlie Weiss, a very experienced technician who got right to work in the chilly, damp weather to diagnose my unit.
Once done, we went indoors to discuss his findings and potential ways to move forward. He was very transparent with the pricing of each option. Charlie is very knowledgeable about his craft and explained things to my husband & I in very easy to understand language. He is also very personable, friendly and genuine. This company is very lucky to have Charlie represent them! The consultation fee was more than reasonable as was the 'maintenance fee' we would have paid had the unit warranted it. Charlie made it clear he couldn't do the maintenance as there are service issues with the unit that needs attention. We will be waiting to address these in the spring, as advised. I will use McGinley again and refer them out to folks needing these types of services.”
Michele Guerin